Have a question? Below you will find answers to some of our most frequently asked questions. If you cannot find the information you need, please contact us at info@menbury.com.

Shipping & Delivery

1. What are your shipping terms?

All orders placed with MenBury include free standard shipping within the United States. We carefully prepare and package every order to help ensure your items arrive safely and in excellent condition.

2. Can my order be delivered to a collection point or locker?

At this time, we only deliver to the residential or business address entered during checkout. We are currently unable to deliver to PO Boxes, collection points, parcel lockers, or automated pickup locations.

3. What are your delivery times?

Order cut-off time: 6:00 PM Mountain Time
Handling time: Orders are normally processed within 1–2 business days, Monday through Friday.
Transit time: Once dispatched, delivery generally takes 6–8 business days, Monday through Friday.
Total estimated delivery time: You can normally expect to receive your order within 7–10 business days.

Orders placed after the cut-off time, during weekends, or on public holidays will be processed on the next business day.

4. How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

You can use this tracking number to follow your parcel through our website or directly through the shipping carrier’s tracking portal. Please allow some time for the tracking information to become active after dispatch.

5. Which shipping carriers do you use?

We work with reliable shipping and logistics partners, which may include USPS, UPS, FedEx, DHL, and local delivery partners. The carrier used may depend on your location, the selected shipping route, and the availability of the service.

6. What should I do if my package is lost or delayed?

If your order has not arrived within the estimated delivery period of 10 business days, please check your tracking information first.

If there have been no recent tracking updates or you believe your parcel may be lost, contact us at info@menbury.com and include your order number. We will investigate the shipment with the carrier.

If the parcel is officially confirmed as lost, we will offer an appropriate solution, such as a replacement or a full refund.

7. What should I do if my item arrives damaged?

We are sorry if your order arrives damaged. Please contact us at info@menbury.com within 30 days of receiving your order.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the damaged item
• Photographs of the original packaging and shipping label

This information will help our customer service team review and resolve your request as quickly as possible.

Returns & Refunds

8. How do I return an item?

You may request a return within 30 days of receiving your order.

To begin the return process, contact us at info@menbury.com before sending the item back. Our customer service team will provide you with the applicable return instructions.

Returned items must be:

• Unused and unworn
• In their original condition
• Free from stains, damage, odors, or signs of use
• Returned with all original tags and packaging

Items returned without prior approval may not be accepted.

9. Can I cancel or change my order?

You may request an order cancellation or modification within 12 hours of placing your order.

Please contact us at info@menbury.com as soon as possible. We cannot guarantee that a cancellation or change will be possible once the order has entered processing or has already been dispatched.

Orders that can no longer be cancelled must be handled through our standard return process after delivery.

10. How long does it take to receive a refund?

Once your returned item has been received and inspected, we will notify you of the outcome of your return request.

Approved refunds are normally processed within 7 business days and issued to the original payment method used for the purchase.

Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

11. Who pays for return shipping?

Damaged, defective, or incorrect items: MenBury will cover the reasonable return shipping costs when the issue has been verified and the return has been approved.

Change of mind, incorrect size, or unwanted item: The customer is responsible for the return shipping costs.

We strongly recommend using a trackable shipping service when returning an item. MenBury is not responsible for return parcels that are lost or damaged during transit.

Payments & Security

12. Which payment methods do you accept?

We accept secure payment methods displayed during checkout, which may include:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay

The exact payment methods available may depend on your device, location, and selected checkout method.

13. Which currency are payments processed in?

All prices and transactions on MenBury are processed in United States dollars (USD) unless otherwise clearly stated during checkout.

Your bank or payment provider may charge additional currency conversion or international transaction fees if your payment account uses a different currency.

14. Are my payments secure?

Yes. MenBury uses industry-standard SSL encryption to help protect your personal and payment information.

Payments are processed through secure, PCI-DSS-compliant payment providers. MenBury does not directly store your full credit card details on its servers.

Contact Information

Do you have another question or would you simply like to speak with us? Please do not hesitate to contact our customer service team.

Store name: MenBury
Company name: Monroe Global Trade LLC
Address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States
Email: info@menbury.com

Customer Service Hours

Monday–Friday: 9:00 AM–6:00 PM Mountain Time
Saturday–Sunday: 10:00 AM–4:00 PM Mountain Time