Payment Policy

Last updated: August 5, 2026

At MenBury, operated by Monroe Global Trade LLC, we aim to provide a secure, transparent, and convenient checkout experience. This Payment Policy explains the payment methods, currencies, security measures, and payment procedures applicable to purchases made through menbury.com.

1. Accepted Payment Methods

We currently accept the payment methods displayed during checkout, which may include:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

The payment options available to you may depend on your device, browser, location, and the payment methods supported by our payment providers.

A payment method displayed elsewhere on the website may not necessarily be available for every transaction. The payment methods shown during checkout are the available options for your order.

2. Transaction Currency

All product prices and transactions on menbury.com are processed in:

United States dollars (USD)

If your bank account, card, or payment method uses another currency, your bank or payment provider may:

  • Convert the transaction into your local currency

  • Apply its own exchange rate

  • Charge currency-conversion fees

  • Charge international transaction fees

These additional charges are determined by your bank or payment provider and are not charged or controlled by MenBury.

3. Payment Authorisation

When you place an order, your selected payment method may be authorised or charged for:

  • The price of the products

  • Applicable sales taxes

  • Any optional shipping charges clearly displayed during checkout

  • Any other charges you expressly accept before completing payment

You confirm that you are authorised to use the selected payment method and that the billing information you provide is accurate and complete.

Submitting payment does not automatically guarantee that your order has been accepted. Orders remain subject to availability, payment verification, fraud-prevention checks, and the conditions contained in our Terms of Service.

4. Secure Payments

We use encrypted connections and established third-party payment processors to help protect your personal and payment information.

Payment card details are processed through authorised payment providers. MenBury does not directly store complete credit or debit card numbers on its own servers.

Although we use reasonable security measures, no online payment system or electronic transmission can be guaranteed to be completely secure.

You are responsible for keeping your account, device, payment credentials, and passwords secure.

5. Payment Confirmation

After completing checkout, you should receive an order confirmation email at the email address provided with your order.

The confirmation normally contains:

  • Your order number

  • The products ordered

  • Your billing and shipping information

  • The total amount paid or authorised

  • The selected payment method

  • Relevant order details

Please review the confirmation carefully and contact us promptly if you notice an error.

If you do not receive an order confirmation within 24 hours:

  1. Check your spam or junk email folder.

  2. Confirm that the email address entered during checkout was correct.

  3. Check whether the payment appears as pending or completed.

  4. Contact us at info@menbury.com.

An automated order confirmation acknowledges that we received your order. It does not prevent us from cancelling or correcting an order where permitted under our Terms of Service.

6. Failed or Declined Payments

A payment may be declined or fail for reasons including:

  • Incorrect card or payment details

  • An incorrect billing address

  • Insufficient funds or credit

  • An expired card

  • Bank security restrictions

  • International payment restrictions

  • A failed identity or fraud-prevention check

  • Technical problems affecting the bank or payment provider

  • The transaction exceeding a payment limit

If your payment is declined, please:

  • Confirm that your information is correct

  • Try the payment again

  • Use another available payment method

  • Contact your bank or payment provider

  • Contact us if the issue continues

MenBury does not normally receive the complete reason for a payment being declined. Your bank or payment provider may be able to provide additional information.

7. Pending Charges and Payment Holds

Your bank or payment provider may temporarily display a pending transaction or authorisation hold after you attempt to place an order.

A pending authorisation is not always a completed charge. When an order is cancelled, declined, or not completed, your bank may require several business days to remove the pending amount.

The timeframe for releasing a payment hold is controlled by your bank or payment provider.

8. Payment Verification

To protect customers and prevent fraud, some orders may be subject to additional verification.

We may request confirmation of information such as:

  • Your name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Order details

  • Limited evidence confirming that you are authorised to use the payment method

Please do not send complete card numbers, card security codes, bank passwords, or account passwords by email.

If we are unable to verify an order within a reasonable period, we may cancel it and issue the appropriate refund or release the payment authorisation.

Verification may increase the normal order-processing time.

9. Sales Tax

Applicable sales tax may be calculated and added during checkout based on:

  • The products purchased

  • The shipping destination

  • Applicable state and local tax requirements

The total amount, including any applicable tax, will be displayed before you complete payment.

10. Pricing Errors

We make reasonable efforts to ensure that product prices and payment information are accurate.

If a product is listed at an incorrect price because of a technical, typographical, or system error, we may:

  • Correct the price

  • Contact you for approval of the corrected amount

  • Cancel the affected item or order

  • Issue a refund to the original payment method

We will not charge a higher corrected price without your approval.

11. Discount Codes and Promotions

Discount codes must be entered during checkout before payment is completed.

Unless otherwise stated:

  • Only one discount code may be applied per order

  • Discount codes cannot be applied after an order has been placed

  • Promotions may exclude selected products

  • Promotions may be limited by time, customer, account, location, or order value

  • Discounts have no cash value

  • Expired codes will not be accepted

We may reject or cancel a discount affected by fraud, misuse, unauthorised distribution, or an obvious technical error.

12. Refunds

Approved refunds are issued to the original payment method used for the order.

We generally cannot issue a refund to:

  • A different card

  • A different PayPal account

  • A different bank account

  • Another person’s payment method

  • Cash, unless required by applicable law

MenBury normally processes approved refunds within the timeframe stated in our Returns & Refunds Policy.

After we issue a refund, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the amount appears in your account.

Currency-conversion fees or international transaction fees charged by your payment provider may not be refundable by MenBury.

13. Cancelled Orders

If an order is successfully cancelled before fulfilment, any completed payment will be refunded to the original payment method.

If the transaction is still pending, the payment provider may release the authorisation instead of displaying a separate refund.

Cancellation requests are subject to the conditions and timeframe described in our Returns & Refunds Policy.

14. Unauthorised or Incorrect Charges

If you believe that a charge is incorrect or unauthorised, contact us immediately at:

info@menbury.com

Please include:

  • Your full name

  • The email address connected to the order

  • The order number, if available

  • The transaction date

  • The charged amount

  • A description of the issue

Do not include your complete card number or security code.

We will review available order and transaction records and make reasonable efforts to help resolve the issue.

You may also have the right to contact your bank, card issuer, or payment provider directly regarding an unauthorised transaction or billing error.

15. Chargebacks and Payment Disputes

We encourage customers to contact us before submitting a chargeback so that we have an opportunity to investigate and resolve legitimate concerns.

When responding to a payment dispute, we may provide the payment provider with relevant information, including:

  • Order confirmations

  • Transaction records

  • Delivery and tracking information

  • Customer communications

  • Return instructions

  • Refund records

  • Website policies applicable to the transaction

Nothing in this section prevents you from exercising rights available through your bank, card issuer, payment provider, or applicable law.

Submitting a knowingly false or fraudulent payment dispute may result in the suspension of your account or refusal of future orders.

16. Payment Provider Terms

Payments may be processed by third-party payment providers.

Your use of a payment method may also be governed by the terms, privacy policies, fraud controls, and dispute procedures of the relevant provider.

MenBury is not responsible for:

  • Bank processing delays

  • Payment-provider outages

  • Currency-conversion charges

  • International transaction fees

  • Card or account restrictions

  • Decisions made independently by your payment provider

17. Store Policy Overview

Shipping Policy

MenBury currently ships to eligible addresses within the United States.

We offer free standard shipping on eligible orders. Our normal estimated total delivery time is 7–10 business days, consisting of:

  • 1–2 business days of handling

  • 6–8 business days of transit

Please review our Shipping Policy for complete details.

Returns & Refunds Policy

Eligible products may be returned within 30 days after delivery.

Returned products must normally be unworn, unused, unwashed, and in their original condition with all original tags attached.

MenBury does not charge a standard restocking fee. Return shipping responsibilities depend on the reason for the return.

Please review our Returns & Refunds Policy for complete requirements.

Privacy Policy

We collect and process personal information as described in our Privacy Policy.

Information submitted during checkout may be used to:

  • Process payments

  • Verify transactions

  • Fulfil and deliver orders

  • Prevent fraud

  • Provide customer service

  • Comply with applicable legal obligations

Please review our Privacy Policy and Do Not Sell or Share My Personal Information page for additional information and available privacy choices.

18. Changes to This Payment Policy

We may update this Payment Policy to reflect changes in:

  • Accepted payment methods

  • Payment-provider requirements

  • Our business practices

  • Security procedures

  • Applicable laws and regulations

The revised policy will be published on this page with an updated “Last updated” date.

Changes will not retroactively alter the payment terms of an order that was already accepted, except where required by law.

19. Contact Information

For questions about payments, charges, refunds, or this Payment Policy, please contact us.

Store name: MenBury
Company name: Monroe Global Trade LLC
Website: menbury.com
Business address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States
Email: info@menbury.com

Customer Service Hours

Monday–Friday: 9:00 AM–6:00 PM Mountain Time
Saturday–Sunday: 10:00 AM–4:00 PM Mountain Time