Returns & Refunds Policy

Last updated: August 5, 2026

At MenBury, operated by Monroe Global Trade LLC, we want you to be satisfied with your purchase. If an item is not right for you, you may request a return in accordance with the conditions set out below.

Return Summary

Feature Details
Return period 30 days from the date of delivery
Return method By mail only
Return shipping for change-of-mind returns Paid by the customer
Return shipping for damaged, defective, or incorrect items Paid by MenBury after approval
Restocking fee None
Return inspection Normally completed within 3 business days after receipt
Refund processing Within 7 business days after approval
Required condition Unworn, unused, unwashed, and in original condition with tags attached

1. Our 30-Day Return Policy

You may request a return within 30 days from the date your order is delivered.

To be eligible, you must contact us before the 30-day return period expires. Return requests submitted after this period may be refused unless otherwise required by applicable law.

This 30-day return policy is offered by MenBury and does not limit any consumer rights that cannot legally be excluded.

2. Return Eligibility

To qualify for a return, an item must:

  • Be unworn, unused, and unwashed

  • Be in its original condition

  • Have all original labels and tags attached

  • Be returned with its original packaging, where reasonably possible

  • Be free from stains, odors, hair, damage, alterations, or other signs of wear

  • Be accompanied by valid proof of purchase

  • Be returned according to the instructions provided by our customer service team

You may carefully inspect and try on clothing as you would in a physical store, but items showing signs of extended use or wear may not qualify for a full refund.

3. Non-Returnable Items

The following items cannot normally be returned:

  • Gift cards

  • Personalized or custom-made products

  • Items marked as final sale before purchase

  • Opened or used personal-care products

  • Sealed goods that are unsuitable for return for health or hygiene reasons once the seal has been removed

  • Underwear or similar intimate garments that have been worn, used, or removed from protective packaging

  • Items damaged through misuse, improper care, accidental damage, or normal wear and tear

This section does not apply where an item arrived damaged, defective, incorrect, or where applicable law requires a return or other remedy.

4. How to Start a Return

To request a return, email:

info@menbury.com

Please include:

  • Your full name

  • Your order number

  • The email address used for the order

  • The item or items you wish to return

  • The reason for the return

  • Photographs, where the item is damaged, defective, or incorrect

After reviewing your request, we will provide return approval and the applicable return instructions.

Do not return products to our Sheridan business address unless our customer service team has specifically instructed you to do so. The correct return destination will be provided after your return request has been reviewed.

Items sent without prior approval or to an unauthorised address may be refused, returned to the sender, or experience significant processing delays.

5. Return Shipping Costs

Change of Mind, Fit, Size, or Preference

When returning an item because you changed your mind, selected the wrong size, no longer want the product, or prefer another style or colour, you are responsible for the return shipping costs.

Original delivery charges, where applicable, are not refundable unless required by law or the entire order was defective, incorrect, or not delivered as agreed.

We recommend using a tracked shipping service and retaining your shipping receipt until the return has been completed. MenBury is not responsible for customer-arranged return parcels that are lost, misdirected, or damaged in transit.

Damaged, Defective, or Incorrect Items

When you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly at info@menbury.com.

Include clear photographs showing:

  • The full item

  • The defect or damage

  • The original packaging

  • The shipping label

  • Any incorrect size, colour, or product information

Once the issue has been reviewed and approved, MenBury will provide an appropriate solution. Depending on the circumstances, this may include:

  • A prepaid return label

  • Reimbursement of reasonable return shipping expenses

  • A replacement

  • A full or partial refund

Please do not arrange an expensive return service without receiving approval from us first.

6. Return Packaging

You are responsible for securely packaging your return.

Where possible, use the original shipping packaging or another suitable protective package. MenBury is not responsible for damage caused by inadequate return packaging.

Returns should contain only the approved items. Please do not include unrelated products, cash, payment cards, or personal belongings.

7. Inspection and Approval

Once your return arrives at the authorised return facility, we will normally inspect it within 3 business days.

We will check whether:

  • The correct item was returned

  • The return was submitted within the applicable period

  • The product meets the return conditions

  • All required tags and accessories are present

  • The product shows signs of use, wear, washing, alteration, or damage

After inspection, we will notify you whether your return has been approved, partially approved, or rejected.

8. Refunds

Approved refunds will be issued to the original payment method used for the order.

We normally process an approved refund within 7 business days after completing the inspection. Your bank, card issuer, PayPal, or other payment provider may require additional time to display the refund in your account.

Refund processing times outside our control may vary depending on the payment provider.

We cannot normally issue a refund to a different card, bank account, or payment method.

9. Partial Refunds and Deductions

We may reduce a refund where permitted by applicable law if a returned item:

  • Has been worn, washed, used, or altered

  • Has missing tags, accessories, parts, or packaging

  • Contains stains, odors, hair, damage, or other signs of use

  • Has lost value because of handling beyond what was reasonably necessary to inspect or try on the product

  • Was returned damaged due to inadequate packaging

  • Does not match the item originally purchased

Any deduction will be based on the condition and reduced value of the returned item.

We do not charge a standard restocking fee.

10. Rejected Returns

A return may be rejected when:

  • It was requested outside the return period

  • It was sent without prior approval

  • The returned item does not match the purchased product

  • The item is used, washed, worn, altered, or damaged

  • Required tags or components are missing

  • The item is classified as non-returnable

  • There is evidence of return fraud, abuse, or policy manipulation

When a return is rejected, we will explain the reason. Where practical, you may be given the option to have the product shipped back to you at your expense.

11. Exchanges

We do not currently process direct exchanges.

To obtain a different size, colour, or style, please return the original item under this policy and place a new order for the preferred product.

Placing a new order does not guarantee that the requested replacement will remain available.

12. Order Cancellations and Changes

You may request cancellation or modification of an order within 12 hours after it is placed by emailing info@menbury.com.

Please include your order number and clearly explain the requested cancellation or change.

We will make reasonable efforts to process your request, but cancellation or modification cannot be guaranteed once an order has entered processing, fulfilment, or shipping.

After an order has been dispatched, it can no longer be cancelled and must be handled through the standard return procedure after delivery.

13. Refused and Unclaimed Deliveries

Please do not refuse delivery as a substitute for following our approved return process.

Orders that are refused, unclaimed, returned because of an incomplete or incorrect address, or returned after failed delivery attempts may incur carrier or return-to-sender costs.

Where permitted, these reasonable costs may be deducted from the refund. A refund cannot be issued until the parcel has been received and inspected.

14. Undelivered Orders

If an order is returned to us because the shipping information entered during checkout was incorrect or incomplete, the customer may be responsible for additional shipping costs.

If your order has not arrived within the estimated delivery period, contact us at info@menbury.com so we can investigate the shipment.

If an order cannot be shipped within the communicated timeframe, we will provide the options required under applicable law.

15. Chargebacks and Payment Disputes

Please contact us before opening a chargeback or payment dispute. Our customer service team will make reasonable efforts to resolve legitimate delivery, product, return, or refund concerns directly.

Submitting a chargeback does not replace the requirements of this return policy. We may provide the payment provider with relevant order, delivery, communication, and return records when responding to a dispute.

Nothing in this section limits any rights available through your bank, card issuer, payment provider, or applicable law.

16. Return Abuse and Fraud

We reserve the right to refuse returns, restrict future purchases, or close customer accounts where we reasonably identify:

  • Repeated return abuse

  • Wardrobing or temporary product use

  • Altered or counterfeit return items

  • False claims of non-delivery, damage, or defects

  • Excessive or fraudulent refund requests

  • Attempts to return products purchased from another seller

Any action taken under this section will remain subject to applicable law.

17. Contact Information

Always contact us before sending a return.

Store name: MenBury
Company name: Monroe Global Trade LLC
Website: menbury.com
Business address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States
Email: info@menbury.com

Important: The business address above is not automatically the return address. Approved return instructions and the correct return destination will be provided by email.

Customer Service Hours

Monday–Friday: 9:00 AM–6:00 PM Mountain Time
Saturday–Sunday: 10:00 AM–4:00 PM Mountain Time