Shipping Policy

Last updated: August 5, 2026

At MenBury, operated by Monroe Global Trade LLC, we aim to make our shipping process as clear and reliable as possible. This Shipping Policy explains where we deliver, how orders are processed, and what you can expect after placing an order through menbury.com.

Shipping Summary

Feature Details
Shipping territory Eligible addresses within the United States
Shipping cost Free standard shipping on all orders
Order cut-off time 6:00 PM Mountain Time
Handling time 1–2 business days, Monday through Friday
Transit time 6–8 business days, Monday through Friday
Total estimated delivery time 7–10 business days
Delivery method Standard tracked shipping
Currency All prices are displayed in USD ($)

1. Shipping Territory

MenBury currently ships exclusively to eligible addresses within the United States.

At this time, we do not normally deliver to:

  • International addresses

  • PO Boxes

  • Parcel collection points

  • Automated parcel lockers

  • APO, FPO, or DPO military addresses

  • Freight-forwarding addresses

  • Addresses that cannot be verified by the selected shipping carrier

Shipping availability is determined by the address entered during checkout. We reserve the right to cancel and refund an order when we cannot deliver to the submitted address.

2. Order Processing

Our order cut-off time is:

6:00 PM Mountain Time, Monday through Friday

Orders placed before the cut-off time normally begin processing on the same business day. Orders placed after the cut-off time will begin processing on the following business day.

Our standard handling time is:

1–2 business days, Monday through Friday

During this period, orders may be:

  • Confirmed and reviewed

  • Prepared for fulfilment

  • Quality-checked

  • Packaged

  • Assigned to a shipping carrier

  • Dispatched from the applicable fulfilment location

Orders placed during weekends or public holidays will normally begin processing on the next business day.

A business day is Monday through Friday, excluding applicable public and carrier holidays.

3. Estimated Transit and Delivery Times

After your order has been processed and dispatched, the estimated transit time is:

6–8 business days

The total estimated delivery time, including handling and transit, is:

7–10 business days from the order date

These delivery estimates apply under normal operating conditions and do not constitute a guaranteed delivery date.

Delivery may take longer because of circumstances outside our reasonable control, including:

  • Severe weather

  • Carrier disruptions

  • Peak seasonal demand

  • Public holidays

  • Transportation delays

  • Address verification issues

  • Failed delivery attempts

  • Regional service interruptions

  • Security or fraud-prevention reviews

  • Other unexpected logistical circumstances

We will make reasonable efforts to keep you informed of significant delays affecting your order.

4. Shipping Costs

MenBury provides:

Free standard shipping on all eligible United States orders

No separate standard shipping or handling charge will be added to eligible orders.

Additional services, such as expedited delivery, are not guaranteed to be available. Any optional paid shipping method will be clearly displayed during checkout before payment.

5. Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email to the email address used during checkout.

This email will normally include:

  • Your tracking number

  • A tracking link

  • The selected carrier or delivery partner

  • Available shipment updates

Please allow up to 48 hours after receiving the shipping confirmation for the carrier’s tracking system to display its first update.

Tracking activity may occasionally pause while a parcel moves between facilities or delivery partners. A temporary lack of updates does not necessarily mean the shipment has been lost.

6. Shipping Carriers

We work with established shipping, fulfilment, and final-mile delivery partners.

The carrier used for your order may vary based on:

  • Your delivery location

  • Product availability

  • The fulfilment location

  • Package size and weight

  • Carrier capacity

  • The selected delivery route

The applicable carrier or delivery partner will normally be shown in your shipping confirmation or tracking information.

7. Accurate Shipping Information

Customers are responsible for providing a complete and accurate delivery address during checkout.

Before submitting your order, please confirm:

  • The recipient’s full name

  • Street name and house or building number

  • Apartment, suite, or unit number

  • City

  • State

  • ZIP code

  • Telephone number and email address

MenBury is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

8. Address Changes

Contact us immediately at info@menbury.com if you notice an error in your shipping address.

Please provide:

  • Your order number

  • The incorrect address

  • The complete corrected address

We will make reasonable efforts to update the address, but changes cannot be guaranteed once an order has entered processing or has been transferred to a shipping partner.

For security reasons, we may be unable to change the destination to a substantially different address after payment has been authorised.

Once an order has been dispatched, we cannot guarantee that the carrier will accept an address-change request.

9. Order Cancellations

You may request cancellation within 12 hours after placing your order by emailing info@menbury.com.

Please include your order number in the cancellation request.

Cancellation cannot be guaranteed once an order has entered processing, fulfilment, or shipping. If the order has already been dispatched, it must be handled through our Returns & Refunds Policy after delivery.

10. Delayed Orders

If your order has not arrived within the estimated total delivery period of 10 business days, please:

  1. Review the latest tracking information.

  2. Check whether a delivery attempt was made.

  3. Confirm that the delivery address is correct.

  4. Check with household members, neighbours, reception desks, or building management.

  5. Contact us at info@menbury.com if you still cannot locate the parcel.

Please include your order number and tracking number so that we can investigate the shipment.

When we are unable to dispatch an order within the promised timeframe, we will contact you and provide the options required under applicable law. These may include agreeing to a revised shipping timeframe or cancelling the unshipped order for a refund.

11. Lost Shipments

A parcel is not automatically considered lost merely because tracking has temporarily stopped updating.

If tracking has not changed for an extended period or the carrier confirms that the parcel cannot be located, contact us at info@menbury.com.

We may first open an investigation with the carrier. Carrier investigations may require additional time to complete.

If the shipment is officially confirmed as lost, we will provide an appropriate resolution, which may include:

  • Sending a replacement at no additional cost

  • Refunding the affected item

  • Refunding the full order where appropriate

The resolution will depend on product availability and the outcome of the carrier investigation.

12. Packages Marked as Delivered

If tracking shows that your parcel was delivered but you cannot locate it, please:

  • Check all entrances and safe locations around the property

  • Ask household members or neighbours

  • Contact your apartment reception, mailroom, or building manager

  • Wait until the end of the delivery day, as some carriers update tracking before final delivery

  • Contact the carrier using the tracking number

If the package remains missing, contact us at info@menbury.com as soon as possible.

We may request confirmation of your delivery address and other information needed to investigate the claim. MenBury cannot guarantee a refund or replacement when the carrier provides valid proof of delivery to the address supplied during checkout, but we will review the circumstances fairly.

13. Failed Delivery Attempts

The carrier may make one or more delivery attempts or leave instructions for redelivery or collection.

Customers are responsible for following the carrier’s instructions within the stated timeframe.

If a parcel is returned because it was:

  • Refused by the recipient

  • Not collected

  • Undeliverable after repeated attempts

  • Addressed incorrectly

  • Missing required address information

we may deduct reasonable return-to-sender or reshipping expenses from the refund where permitted by law.

A refund can only be reviewed after the returned parcel has been received and inspected.

14. Damaged Packages

If your parcel or product arrives damaged, contact us at info@menbury.com promptly.

Please include:

  • Your order number

  • Clear photographs of the shipping package

  • Clear photographs of the shipping label

  • Clear photographs of the damaged product

  • A description of the damage

Please retain the item and all original packaging until our team has reviewed your request. We may require the packaging for a carrier claim or return.

Approved damaged-item claims will be handled according to our Returns & Refunds Policy.

15. Split Shipments

Orders containing multiple products may occasionally be shipped in separate packages.

If this happens:

  • You may receive more than one tracking number

  • Packages may arrive on different days

  • You will not be charged additional standard shipping fees

A partial delivery does not necessarily mean that items are missing. Please check your shipping confirmation and tracking information for additional parcels.

16. Taxes, Customs, and Import Charges

All prices on menbury.com are displayed in United States dollars.

Applicable sales taxes may be calculated and added during checkout based on the order and delivery location.

MenBury does not charge customers undisclosed standard shipping fees. In the unusual event that a carrier requests an unexpected customs, import, or handling payment, please contact us at info@menbury.com before making the payment so that we can investigate.

17. Fraud Prevention and Order Verification

For customer protection, some orders may be subject to additional payment, identity, or address verification.

We may contact you to confirm order information before dispatch. If the requested information is not provided within a reasonable period, we may cancel the order and issue a refund to the original payment method.

Verification reviews may extend the normal handling time.

18. Unavailable Products

Although we make reasonable efforts to maintain accurate inventory information, a product may occasionally become unavailable after an order is placed.

If we cannot fulfil an item, we will contact you and may:

  • Offer an appropriate replacement with your approval

  • Remove and refund the unavailable item

  • Cancel and refund the affected order

We will not substitute a materially different product without your consent.

19. Contact Information

For questions about shipping, tracking, delivery, or this policy, please contact our customer service team.

Store name: MenBury
Company name: Monroe Global Trade LLC
Website: menbury.com
Address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States
Email: info@menbury.com

Customer Service Hours

Monday–Friday: 9:00 AM–6:00 PM Mountain Time
Saturday–Sunday: 10:00 AM–4:00 PM Mountain Time