Privacy Policy

Last updated: 7 September 2026

This Privacy Policy describes how MenBury, operated by Monroe Global Trade LLC ("MenBury," "we," "us," or "our"), collects, uses, discloses, and otherwise processes your personal information when you visit or use menbury.com (the "Site"), purchase our products, communicate with us, or otherwise use our services collectively referred to as the "Services."

This Privacy Policy is intended to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as well as applicable U.S. state privacy laws where relevant to our processing activities.

In this Privacy Policy, "you" and "your" refer to any customer, website visitor, or other individual whose personal information we process.

By using our Services, you acknowledge the practices described in this Privacy Policy. Where consent is required by applicable law, we will request it separately.

1. Personal Information We Collect

The personal information we collect depends on how you interact with our Services.

Information You Provide Directly

We may collect information you provide to us, including:

  • Your name
  • Email address
  • Telephone number
  • Billing and shipping addresses
  • Order and transaction details
  • Account login information, if you create an account
  • Products added to your cart, wish list, or saved selections
  • Communications with our customer service team
  • Return, refund, complaint, and support information
  • Marketing and communication preferences
  • Reviews, survey responses, or other content you submit

Payment information is generally processed directly by our authorised payment providers. We may receive payment confirmation, transaction identifiers, payment status, and limited payment-related details, but we do not generally receive or store complete payment card numbers.

Information Collected Automatically

When you access or use the Site, we and our technology partners may automatically collect information such as:

  • Internet Protocol address
  • Browser type and version
  • Device type and operating system
  • Device and advertising identifiers
  • General location derived from your IP address
  • Pages and products viewed
  • Links and advertisements clicked
  • Search activity
  • Cart and checkout activity
  • Referring website or source
  • Date, time, and duration of visits
  • Website interactions and technical performance data

We may collect this information through cookies, pixels, tags, software development kits, server logs, and similar technologies. Non-essential cookies are only set with your consent, which you can manage through the cookie banner or settings displayed on our Site, in accordance with UK cookie law (PECR).

Information Obtained from Third Parties

We may receive personal information from third parties that help us provide and improve our Services, including:

  • Shopify and other e-commerce technology providers
  • Payment processors
  • Shipping, fulfilment, and delivery partners, including our fulfilment partner in China
  • Fraud prevention and security providers
  • Marketing and advertising partners
  • Analytics providers
  • Customer support platforms
  • Social media platforms
  • Business and operational service providers

The information received depends on the services provided by the relevant third party and your interaction with that third party.

2. How We Use Personal Information

We may use personal information to:

  • Process, confirm, fulfil, and deliver orders
  • Process payments, refunds, returns, and exchanges
  • Provide order confirmations and tracking updates
  • Create and manage customer accounts
  • Respond to questions and provide customer support
  • Communicate about orders, products, policies, and Services
  • Personalise your shopping experience
  • Remember preferences and shopping-cart contents
  • Analyse website traffic, usage, and performance
  • Improve our products, website, Services, and customer experience
  • Detect, investigate, and prevent fraud, abuse, and security incidents
  • Protect our customers, business, website, and legal rights
  • Conduct advertising, marketing, and promotional activities, where you have consented or as otherwise permitted by law
  • Measure the effectiveness of advertisements and campaigns
  • Maintain financial, tax, accounting, and transaction records
  • Comply with applicable laws, regulations, court orders, and lawful requests
  • Enforce our terms, policies, and agreements
  • Establish, exercise, or defend legal claims
  • Complete a corporate transaction, such as a merger, acquisition, financing, or sale of assets

Under UK GDPR, we rely on one or more of the following legal bases for these purposes: performance of a contract with you, compliance with a legal obligation, our legitimate interests (such as fraud prevention and improving our Services), and your consent (such as for marketing communications and non-essential cookies), which you may withdraw at any time.

3. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Site, provide essential functionality, remember your preferences, understand website usage, prevent fraud, measure performance, and support advertising.

Essential cookies: Necessary for functions such as navigation, checkout, security, account access, and shopping-cart management. These do not require consent.

Functional cookies: Used to remember selections and improve website functionality.

Analytics cookies: Used to understand how visitors interact with the Site and to improve its performance.

Advertising cookies: Used to measure advertisements and, where permitted, provide advertisements that may be more relevant to your interests.

Non-essential cookies (functional, analytics, and advertising) are only activated with your consent. You can manage your cookie preferences at any time through the cookie banner or settings displayed on our Site, or through your browser settings.

Blocking certain cookies may affect the availability or functionality of parts of the Site.

4. Marketing Communications

We may send marketing emails or other promotional communications where you have consented or as otherwise permitted by applicable law.

You can unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the message or contacting us at info@menbury.com.

Even after unsubscribing from marketing, you may continue to receive non-promotional communications concerning your orders, transactions, account, returns, security, or customer service requests.

5. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

Service Providers

We may disclose information to companies that perform services on our behalf, including:

  • E-commerce and website-hosting providers
  • Payment processors
  • Order fulfilment and shipping providers, including our fulfilment partner in China
  • Customer service providers
  • IT, hosting, and cloud-service providers
  • Analytics providers
  • Fraud prevention and cybersecurity providers
  • Email and communication providers
  • Professional advisers, including accountants, auditors, insurers, and legal advisers

These providers may process personal information only as necessary to provide their services, subject to their contractual and legal obligations.

Advertising and Analytics Partners

We may disclose online identifiers, device information, website activity, product interactions, and similar information to advertising, social media, and analytics partners, where you have provided consent or as otherwise permitted by law.

Depending on the applicable law, these disclosures may be considered a "sale," "sharing," or use of personal information for targeted advertising under U.S. state privacy laws, even when no money is exchanged.

Legal and Safety Disclosures

We may disclose personal information when we reasonably believe disclosure is necessary to:

  • Comply with applicable law or legal process
  • Respond to a lawful government request
  • Investigate fraud, abuse, or unlawful activity
  • Protect the safety, rights, and property of MenBury, our customers, or others
  • Enforce our agreements and policies
  • Establish, exercise, or defend legal claims

Business Transactions

Personal information may be disclosed or transferred in connection with a merger, acquisition, financing, reorganisation, bankruptcy, sale of assets, or similar business transaction.

6. Sale, Sharing, and Targeted Advertising (U.S. Visitors)

MenBury does not sell personal information to third parties in exchange for money.

However, our use of certain advertising, analytics, social media, and technology services may involve disclosures that are legally considered a sale or sharing of personal information, or processing for targeted advertising, under certain U.S. state privacy laws, to the extent they apply to you.

Where applicable, you may opt out by:

  • Using the privacy or data-sharing opt-out control available on our Site
  • Contacting us at info@menbury.com
  • Enabling a legally recognised universal opt-out signal in a supported browser or extension

7. Global Privacy Control and Universal Opt-Out Signals

Where required by applicable law, we process supported browser-based universal opt-out signals, such as Global Privacy Control, as a request to opt out of applicable sales, sharing, or targeted advertising.

An opt-out signal generally applies to the browser and device from which it is sent. You may need to enable or submit your preference separately on other browsers or devices.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Fulfil and document transactions
  • Provide customer support
  • Maintain business, financial, accounting, and tax records
  • Resolve disputes and process claims
  • Prevent fraud and abuse
  • Enforce our agreements
  • Meet legal and regulatory obligations

The specific retention period depends on the type of information, the nature of our relationship with you, the sensitivity of the information, and applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it.

9. Data Security

We use reasonable administrative, organisational, technical, and physical safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Our Site uses SSL encryption, and payment transactions are processed through authorised payment providers.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You are responsible for protecting your account credentials and should contact us immediately if you believe your account or personal information has been compromised.

10. Your Privacy Rights

UK Residents

If you are located in the United Kingdom, you have the following rights under UK GDPR, subject to applicable exceptions:

  • The right to be informed about how your personal information is used
  • The right of access to the personal information we hold about you
  • The right to rectification of inaccurate or incomplete information
  • The right to erasure ("right to be forgotten") in certain circumstances
  • The right to restrict processing of your personal information
  • The right to data portability, allowing you to obtain and reuse your data
  • The right to object to processing, including for direct marketing
  • Rights relating to automated decision-making and profiling
  • The right to withdraw consent at any time, where processing is based on consent
  • The right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk , although we encourage you to contact us first so we can try to resolve your concern directly

U.S. Residents

Depending on your state of residence and subject to applicable legal requirements and exceptions, you may have similar rights, including the right to confirm processing, access, correct, delete, and obtain a portable copy of your personal information, opt out of sale, sharing, or targeted advertising, limit use of sensitive personal information, and appeal a decision concerning a privacy request.

Privacy rights are not identical in every jurisdiction and may apply only when legal eligibility requirements are met.

11. How to Submit a Privacy Request

To exercise an applicable privacy right, email us at:

info@menbury.com

Please use "Privacy Request" as the email subject and include:

  • Your full name
  • Your email address
  • Your country (and, if in the U.S., state) of residence
  • The right you wish to exercise
  • Relevant order or account information, where applicable

We may request additional information to verify your identity and protect your personal information from unauthorised access or deletion.

We will respond within the period required by applicable law (for UK requests, normally within one month). Where legally permitted, we may deny or limit a request and will explain the reason for our decision.

12. Authorised Agents

Where permitted by applicable law, you may appoint an authorised agent to submit a privacy request on your behalf.

We may require evidence that the agent has permission to act for you. We may also ask you to verify your identity or confirm the request directly with us.

13. Appeals

You may appeal our decision regarding a privacy request by emailing info@menbury.com with the subject line "Privacy Request Appeal."

Please include the original request, our response, and the reason you believe the decision should be reconsidered. UK residents who remain unsatisfied also have the right to complain to the ICO.

14. Children's Privacy

Our Services are intended for a general audience and are not directed to children. In accordance with the UK Data Protection Act 2018 and applicable U.S. law, we do not knowingly collect personal information online from children under 13 without appropriate consent.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us at info@menbury.com so we can review and, where appropriate, delete the information.

15. Third-Party Websites and Services

Our Site may contain links to websites, applications, or services operated by third parties.

We do not control and are not responsible for the privacy, security, content, or practices of third-party services. We recommend reviewing the privacy policy of each third party before providing personal information.

16. International Data Processing

Monroe Global Trade LLC is registered in the United States, and our order fulfilment partner is located in China. Some of our service providers may also process or store personal information in other countries.

Where we transfer personal information of UK residents outside the United Kingdom, we use appropriate safeguards required under UK GDPR, such as the UK International Data Transfer Agreement or equivalent contractual protections, to ensure your information remains protected.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technologies, Services, or legal obligations.

The revised policy will be published on this page with an updated "Last updated" date. We encourage you to review this page periodically.

18. Contact Information

For questions about this Privacy Policy or our privacy practices, please contact us.

Store name: MenBury
Company name: Monroe Global Trade LLC
Website: menbury.com
Address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States
Email: info@menbury.com
Phone number: +31 6 49088232

Customer Service Hours
Monday–Friday: 8:00 AM–6:00 PM (CET)
Saturday–Sunday: 10:00 AM–4:00 PM (CET)
Average response time: within 12 hours